Welcome to EcoShine Solutions! These Terms of Use (“Terms”) govern your access to and use of our website, services, and communications. By using our services or website, you agree to be bound by these Terms. Please read them carefully.

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1. Use of Our Services

EcoShine Solutions provides cleaning and concierge services for residential and commercial clients. By booking a service, you agree to:
• Provide accurate and complete information.
• Allow safe access to your property at the scheduled time.
• Treat our team members with respect and professionalism.

We reserve the right to refuse service if the environment is unsafe, unsanitary beyond reasonable standards, or poses a risk to staff.

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2. Booking & Payment

• All appointments must be scheduled in advance.
• Payment is due at the time of service unless prior arrangements have been made.
• We accept major credit cards, bank transfers, and approved digital payment platforms.

Late or non-payment may result in service suspension and additional fees.

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3. Cancellation Policy

• Clients must provide at least 24 hours’ notice to cancel or reschedule without penalty.
• Cancellations with less than 24 hours’ notice may be subject to a $50 fee.
• If we arrive and cannot access the property, a trip fee may apply.

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4. Client Responsibilities

Clients are responsible for:
• Securing valuables and fragile items.
• Disclosing any special instructions or hazardous conditions in advance.
• Informing us of any allergies, sensitivities, or restricted areas.

EcoShine Solutions is not liable for damage caused by undisclosed hazards or pre-existing conditions.

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5. Limitation of Liability

EcoShine Solutions strives to deliver high-quality services with care and professionalism. However, we are not liable for:
• Indirect, incidental, or consequential damages
• Loss of use or access due to circumstances beyond our control
• Minor cosmetic damage unless caused by gross negligence

All claims must be reported within 24 hours of service completion.

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6. Changes to Terms

We may update these Terms of Use at any time. Updated terms will be posted on our website with the effective date. Continued use of our services indicates your acceptance of any changes.