ECO Shine Solutions

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Privacy Policy

Effective Date:

At EcoShine Solutions, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our services—whether online, over the phone, or in person.

1. Information We Collect

We may collect the following types of information:
• Personal Information: Name, phone number, email address, physical address, and payment details.
• Service Details: Information about your property, preferences, and special instructions related to cleaning or concierge services.
• Usage Data: If you use our website, we may collect IP addresses, browser type, pages visited, and other analytical data through cookies or similar technologies.

2. How We Use Your Information

Your information helps us provide and improve our services. We use it to:
• Schedule and deliver cleaning or concierge services
• Communicate with you regarding appointments, updates, and service reminders
• Process payments and send invoices or receipts
• Respond to inquiries and resolve any issues
• Send occasional updates, promotions, or customer satisfaction surveys (you can opt out at any time)

3. How We Protect Your Information

We take data protection seriously. We use secure systems and reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

4. Sharing Your Information

We never sell or rent your personal information. We may share your information only in the following situations:
• With trusted staff or service partners who need the information to perform services on our behalf (e.g., team members, payment processors)
• When legally required, such as to comply with a subpoena, court order, or other legal process
• To protect the safety or rights of EcoShine Solutions, our clients, or others

5. Your Choices and Rights

You have the right to:
• Access, update, or correct your personal information
• Request deletion of your information (subject to record-keeping or legal obligations)
• Opt out of promotional communications

To exercise any of these rights, simply contact us at ecoshinesolutionsunlimited@gmail.com

6. Cookies and Online Tracking

Our website may use cookies to enhance your browsing experience. You can modify your browser settings to decline cookies, though this may affect certain website features.

7. Changes to This Policy

We may update this Privacy Policy from time to time.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

EcoShine Solutions
Email: Ecoshinesolutionsunlimited@gmail.com